When updating any policy or procedure, a useful approach is to explicitly connect it to the relevant outcome it supports. This not only helps staff understand why they must follow it, but it also makes it easier to demonstrate compliance during audits. You can show the auditor, “Here’s our process, and here’s the outcome it achieves, which aligns with the Outcome Standards.” Flexibility is fine – but you must be able to explain and evidence how your way meets the required outcome.

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