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Privacy policy
Privacy Policy
The Learning Resources Group (TLRG) is committed to safeguarding your privacy online. This Privacy Policy outlines how we collect, hold, use, disclose, and manage your personal information when you interact with our website (http://www.tlrg.com.au) and our internally developed SAAS systems.
Personal Information We Collect and Hold
The Learning Resources Group does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis. For example, such personally identifiable information may be gathered from the registration process for subscription or services and in connection with content submissions, community postings (e.g., forums), suggestions and transactional areas.
TLRG collects limited personal information necessary for our business operations:
- SAAS Platforms: First name, surname, email address, and scoring data from online assessments related to Language, Literacy and Numeracy, and Digital Capability.
- Website Accounts: Contact name, phone number, business name, business address, and nominated email address.
Financial payment information collected through our Shopify E-Commerce site is managed directly by Shopify and PayPal and governed by their respective privacy policies.
How We Collect Personal Information
We collect personal information through:
- Direct interaction via our website forms and our SAAS platforms.
- Emails received during our sales or support processes.
We do not collect personal information via social media.
How We Hold and Protect Personal Information
Personal information collected through our SAAS platforms is securely stored on AWS cloud servers located entirely within Australia. All data is encrypted to ensure security. Detailed information on our security measures is available in the Cyber Security section of the help documentation of the relevant SAAS platform.
Sales-related personal information provided via emails is securely stored within Shopify and the HelpScout email support platform.
Purposes for Collection and Use of Personal Information
We collect, hold, and use personal information strictly for:
- Account management, customer support, and service delivery.
- Compliance with applicable laws.
- De-identified internal analytics to enhance our services and products.
Disclosure of Personal Information
TLRG will not sell or transfer your personal information to third parties. Disclosure to third parties occurs solely:
- When legally required by appropriate authorities.
Overseas Disclosure
TLRG does not transfer or store your personal information outside Australia.
Complaints Handling Process
If you wish to make a complaint regarding your privacy, you can contact our Privacy Officer:
- Email: privacy@tlrg.com.au
Our Client Relations Manager currently acts as our Privacy Officer and will:
- Acknowledge your complaint within two (2) business days.
- Investigate and respond substantively within ten (10) business days. Should the complaint require additional investigation time, we will clearly communicate this and provide regular updates.
Updating or Correcting Personal Information
Upon request, we will allow you to update or correct personal information previously submitted. You may also request to have your personal information deleted. We will endeavour to comply with your request promptly, subject to legal and practical limitations related to backups and data retention policies.
Policy Updates
TLRG reserves the right to update this Privacy Policy as necessary. Users will be informed of any updates via announcements published on our website.
Opt-Out of Communications
Personally identifiable information on individual users will not be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection. At such points of collection, the user will have the opportunity to indicate whether he or she would like to "opt out" of receiving promotional and/or marketing information about other products, services and offerings and/or any third parties.
If you wish to opt out of receiving promotional or marketing communications:
- Email: support@tlrg.com.au
- Call: 1300 221 729
This Privacy Policy is effective from the date of publication and supersedes all prior versions.
