Since The Learning Resources Group P/L supplies irrevocable goods we do not issue refunds or store credit once the order is fulfilled and the product is downloaded. As a customer, you are responsible for understanding this upon purchasing any item at our site.
However, we realise that exceptional circumstance can take place with regard to the delivery process of the product we supply.
Therefore, we do honour requests for the refunds or store credit for the following reasons:
- Download issues: It is possible that you could incur problems while downloading the product. Claims regarding such issues must be submitted via a support case from your Customer Centre within 3 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a "download issue" reason. We also have facility to track whether a download has been undertaken from a client's specific login and we consider that data as an overriding proof of download.
- Incorrect product selection: It may happen that due to the large number of courses available and the similarity in course titles that you may have selected the incorrect course. We are more than happy to swap the course over for you to the correct one provided the original ordered course has not had any components of it downloaded. We will again use our download tracking utility as overriding proof that the product or any component of it have not been downloaded.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
Thank you for purchasing our products.