Delivery policy

As all products from The Learning Resources Group are delivered electronically the following terms apply to all of our digitally delivered products available via our website. 

All products unless otherwise specified in the product description are delivered via your own 'Customer Centre' which can be accessed by logging into the website with your registered email address and password. If you have any technical issues or need a password reset please email sales@tlrg.com.au with your problem and someone will contact you within 2 business days. Alternatively, you can phone 1300 221 729 between 9:00am & 5:00pm Weekdays AEST. 

All products purchased on our website require you to set up an account and included in the account setup is a password for you to access your 'Customer Centre' from where product delivery is facilitated. 

Please click the link below to view a video on how to login and access your products. https://www.youtube.com/watch?v=ZiaXo6tK4D0

Your product will not be delivered in any other fashion. If you are unable to receive product via this method, The Learning Resources Group P/L will endeavour to facilitate you where practical however cannot guarantee delivery. 

Products will only be made available within the 'Customer Centre' immediately when paid for via credit card or PayPal while logged in to the website. If payment methods outside these are used delays of up to 72 hours can be experienced due to manual processing times. This delay does not include time taken for funds to clear by relevant banks or financial institutions. 

All downloaded products are bound by our terms and conditions on our website http://tlrg.com.au.

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Competency Isn’t Enough: Rethinking Digital Skills in 2026

Competency-based training still matters, but on its own, it’s not enough for digital skills. It does a great job of proving someone can perform a task under known conditions. The problem is that digital environments don’t stay consistent. Tools change, workflows shift, and AI introduces new layers of complexity. Learners can be “competent” in training and still struggle when those conditions change.

The gap isn’t in effort or ability; it’s in underlying understanding. That’s where capability comes in. Capability is what allows someone to adapt, question outputs, and transfer their skills into new or unfamiliar systems. It’s what keeps performance intact when the environment evolves. The takeaway is simple:

Keep competency as the outcome & start building capability as the method.

That shift is what turns short-term success into long-term effectiveness.

There’s nothing inherently wrong with competency-based training. In fact, it’s one of the strongest features of the Australian VET system. It gives us clarity. It defines expectations. It creates a shared understanding of what “good” looks like in the workplace.

But when it comes to digital skills, something isn’t quite lining up anymore.

Not in a dramatic, system-breaking way. More in the quiet, familiar sense that learners can complete the training, tick the boxes, and still feel uncertain when they hit the workplace. Or worse—they feel confident right up until the moment something changes.

And in digital environments, something always changes.