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As all products from The Learning Resources Group are delivered electronically the following terms apply to all of our digitally delivered products available via our website. 

All products unless otherwise specified in the product description are delivered via your own 'Customer Centre' which can be accessed by logging into the website with your registered email address and password. If you have any technical issues or need a password reset please email sales@tlrg.com.au with your problem and someone will contact you within 2 business days. Alternatively, you can phone 1300 221 729 between 9:00am & 5:00pm Weekdays AEST. 

All products purchased on our website require you to set up an account and included in the account setup is a password for you to access your 'Customer Centre' from where product delivery is facilitated. 

Please click the link below to view a video on how to login and access your products. https://www.youtube.com/watch?v=ZiaXo6tK4D0

Your product will not be delivered in any other fashion. If you are unable to receive product via this method, The Learning Resources Group P/L will endeavour to facilitate you where practical however cannot guarantee delivery. 

Products will only be made available within the 'Customer Centre' immediately when paid for via credit card or PayPal while logged in to the website. If payment methods outside these are used delays of up to 72 hours can be experienced due to manual processing times. This delay does not include time taken for funds to clear by relevant banks or financial institutions. 

All downloaded products are bound by our terms and conditions on our website http://tlrg.com.au.